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PRIVACY POLICY AND PROTECTION OF PERSONAL DATA

General

We undertake to safeguard the confidentiality of your personal data in accordance with the legislation. We will take all necessary steps to provide protection against any infringement and misuse. We always pay special attention to the field of personal data of our users, because we are aware of the sensitive character of this field.

Implementation of the privacy policy

All our full-time and part-time employees that have access to personal and other data of users are familiar with their obligation to safeguard personal and other data and are obliged to comply with the provisions on protecting the confidentiality of personal data and the privacy of users of the online store. The duty of protecting personal and other data is unlimited in time and applies also after the end of their employment.

Transfer of personal data

With the transfer of personal data and after you give your consent, you agree that we collect, use and store your data. The data will only be used for the purposes that are stated when you transfer your data. Personal data will be protected against misuse, unauthorised access, loss, disclosure, change or destruction.

What data do we collect?

In the process of visiting our website and in the purchasing process, we require you to enter personal data. The transfer of this data is voluntarily. Hereafter, we describe the type of personal data that we collect, how we use and safeguard it, and how you can contact us.

In order to provide our services, we collect, manage, process, and store the following user data:

  •  First and last name;
  •  Delivery address;
  •  Company or name of legal person (if the user is a legal person);
  •  Tax number of legal person (if the user is a legal person);
  •  Email address (user name);
  •  Password (coded);
  •  Phone number;
  •  Country of residence;
  •  Other information entered by users voluntarily through online shop forms;
  •  Other information entered by users voluntarily through surveys;
  •  Other information entered by users voluntarily on their profile pages;
  •  Anonymised IP address of online shop visitors;
  •  Communication with individual buyers;
  •  Time and date of registration of registered users.

We are not responsible for the correctness, completeness and the currency of the data entered by users.

Why do we collect data?

By subscribing to our email news, you submit your email address. If you subscribe to our news, we will use your email address to inform you of news, special offers, and discounts.

By posting a comment through an online form, you submit your name and email, and, if you choose so, also your phone number. This information will be used to answer your questions as fast and as best as possible.

By registering, you submit your email address. When ordering products, registered users receive by email a link that can be used for following their order.

By purchasing products, you submit your name, address, postcode, town, state, email address, phone number, and the tax number of your company. We require this information for performing the delivery, issuing the invoice and implementing the order. We will send a confirmation of your order to your email address that was given when placing the order.

Data in anonymised and summarised forms can be used for statistical analyses.

Subscription to news

Besides performing the purchase procedure, you can also subscribe to our notifications on special offers, novelties, and news (opt-in). If you subscribe, we can send commercial massages to the email address that you submitted during the purchase procedure.   

Commercial massages

Commercial massages from the previous paragraph include the following elements:

  • They are clearly and unambiguously marked as commercial.
  • The sender is clearly visible.
  • Special offers, promotions and other marketing techniques are marked as such. The conditions of participation are also clearly specified.
  • The possibility to unsubscribe from receiving advertisements is clearly presented.
  • The user’s wish not to receive commercial massages will be duly respected.

Ownership of data

We are the only owner of data gathered on this website. We undertake not to disclose this data to third persons, unless for the purpose of the delivery of products. To the delivery company, we will only submit the data required for delivering the products that were purchased in our online store.

Responsibility of users

Users are also responsible for safeguarding their personal data by providing protection of their user names and passwords and use suitable software (antivirus) protection on their computers.

Exceptional disclosure of personal data

The collected and managed data will only be disclosed if required by law or in good faith that such action is necessary for the procedures in courts or other national authorities, and for providing protection and implementation of our legal interest.

Complaints and disputes

We respect the applicable legislation on the protection of consumers. We have established an effective system for managing complaints and we have appointed a contact person that a buyer can contact by phone or email in case of any problems. Complaints are submitted to the email address info@grosbasket.com. The complaint management procedure is confidential.

We are aware that the main characteristic of judicial consumer disputes is the imbalance between the economic value of the claim and the costs that arise during the resolution of the dispute. This is also the main reason why consumers usually do not institute proceedings before the court. That is why we try as best as we can to settle all disputes in mutual agreement. If you want to change your personal data or if you want that we permanently delete or temporary stop to use the data for the intended purposes, send us an email to info@grosbasket.com. 

If you believe that there was an infringement of the provisions on the protection of your personal data, please notify us by email at the address info@grosbasket.com. We will examine the matter, take appropriate measures and notify you within a reasonable time.

If you have any questions, difficulties or comments regarding this privacy policy, we kindly ask you to submit them to us by email at the address info@grosbasket.com.

Changes of the privacy policy

We reserve the right to change this document (e.g. due to legal changes), which is why we advise you to occasionally visit this part of our online store.

 

Last updated: 12 March 2016