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Continue shopping Sign inWe hereby undertake to protect the confidentiality of your personal data in line with the current legislation. We intend to take every appropriate measure to protect you from any possible violations and abuse. Due to their sensitive nature, we dedicate special attention and care to user personal data.
Every full-time and part-time employee of our company with access to personal and other user data has been made aware of the responsibility to protect personal and other data as well as of the provisions regarding personal data confidentiality and online shop user privacy.
Access to (number of persons) and scope of personal data have been restricted to the minimum level that still permits the optimum rendering of services. The responsibility to protect personal and other data is unlimited in duration and continues even after the expiry of our mutual relationship.
With other select companies with access to personal data (shop administrator – Positiva rešitve d.o.o., accounting services – Unija d.o.o., ERP system provider, administrator – RCL d.o.o., and technical support – GA Sistemi), we have concluded agreements on the processing and protection of personal data in our databases.
When you visit our website or during the purchase process, you are requested to provide your personal data. Any submissions of personal data are made on a strictly voluntary basis. By submitting your personal data and consent, you grant us your permission to collect, use and keep your data. Your data will only be used for the purposes laid out when you are submitting the data. Your data will be protected from abuse, unauthorised access, loss, disclosure, alteration or destruction.
Below, we have made a list of certain personal data categories that we collect, the manners of use and protection of your data as well as how to contact us. As required for the rendering of the services we offer, we collect, manage, process and store the following user data:
We take no responsibility for the correctness and completeness of data and their promptness.
By opting into the newsletter, you are submitting your name, e-mail and anonymous IP address. If you are opting into our e-newsletter, your e-mail will be used to communicate information on news, campaigns, discounts and events.
By opting into our newsletter, you hereby grant us your permission to export, store and process your data in a marketing automation tool used to send out our newsletter. The exporting, storing and processing or data via our marketing automation tool facilitate the continuous monitoring of your activities at www.grosbasket.com and make possible the analyses of anonymous and aggregated data on the use of www.grosbasket.com along with other content at the website. Your personal data will be used exclusively to render our service, in anonymous analyses and business optimisation and will not be made available to the public, except in the case of explicit permission by the user by means of special consent.
Alongside subscribing to the e-newsletter, the visitor of the website also consents to receive personalised messages and offers until opting out and which encompass the use of data in direct marketing, re-targeting via digital marketing platforms (Facebook, AdWords) with the following intent:
When submitting a comment via the online contact form, please provide your name, surname, e-mail, message and phone number (optional). The data will be used to provide a quality response as quickly as possible.
During registration, you will be submitting your name, surname, e-mail, encrypted password and anonymous IP address. After order completion, registered users will receive to their e-mail a link that they can use to track their order.
When submitting your purchase, you will be asked to enter your name, surname, address, postcode, city, e-mail, phone number, and/or company name and tax ID. The data will be used in the delivery, invoicing and order finalisation. An order confirmation will be sent to the e-mail you enter when submitting your purchase. The anonymous and aggregated data may be used for the purpose of statistical analyses.
A natural person may require the controller of personal data at any moment to suspend or discontinue the processing of that individual’s personal data for the purposes listed above. Such requests should be e-mailed to [email protected] and accompanied by an accurate specification of the consent being withdrawn.
An individual also holds the following rights:
We own the data collected via this website. We hereby undertake not to communicate such data to third parties, except for the purpose of product delivery. The courier service provider will only be disclosed the data required to deliver the products purchased online.
The user also holds responsibility to protect personal data by taking the necessary precautions to ensure the safety of own username and password and by installing suitable anti-virus software to protect the computer.
The data that we collect and process will only be disclosed when required by legislation or in good faith when the latter is considered necessary due to proceedings before courts or other national authorities, and to protect and enforce our own legal interests.
We operate in line with current consumer legislation. Furthermore, we have set up an efficient complaint management system and have appointed a person responsible for direct communication with customers via phone or e-mail. Complaints should be sent to [email protected].
The complaint procedure is confidential. We are aware that consumer disputes, at least from the viewpoint of their resolution before courts, are characterised by the disproportionality between a claim’s value and the expenses resulting from the proceedings. This is also one of the main obstacles that prevent consumers from raising judicial disputes. As a result, we are striving to the best of our abilities to resolve any possible disputes amicably. If you wish to rectify your personal data or suspend or withdraw your consent regarding the use of such data for the purposes that they have been collected for, please e-mail us. You can also decide to delete all data via your user account.
In case of suspicion of breach of provisions of our personal data protection policy, please contact us via e-mail at [email protected]. We will investigate, take the necessary steps and provide a reply in reasonable time. Please send questions and comments or report issues regarding this privacy policy via e-mail at [email protected].
We reserve the right to amend and change this document (e.g. due to change of legislation), which is why we recommend you periodically visit this section of our online shop.
Our website also collects cookies. More information available here.
Last updated on: May 27, 2019