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PRIVACY POLICY AND PERSONAL DATA PROTECTION

1. GENERAL

We undertake to protect the confidentiality of your personal data in accordance with the law. We will do our utmost to protect you from any misconduct and abuse. User personal data is one of the areas to which we pay utmost care and attention, as we are aware of the sensitive nature of this area.

2. IMPLEMENTATION OF PRIVACY POLICY

All of our full-time or part-time employees who have access to personal and other data of users are aware of the duty to protect personal and other data and are obliged to comply with the provisions on protection of confidentiality of personal data and privacy of users of the online store.

We restricted access to personal data (number of persons) and the volume of personal data to the highest minimum, which allows for optimal performance of services. The obligation to protect personal and other data is valid for an unlimited period of time, even after the termination of the relationship with us.

With other companies that have access to personal data (trade administrator – MS3 d.o.o., accounting services – Unija d.o.o. and provider, administrator of ERP system – RCL d.o.o. and technical support of GA Sistemi) we have collected, we concluded a contract for processing and the protection of personal data from our records.

3. WHICH DATA WE COLLECT

When you visit our website or during the purchase process, we require personal data from you. Their submission is voluntary. By providing personal data and your consent, you agree to the collection, use and storage of your data. We will only use them for the purposes stated when you submit them. We will protect your data from misuse, unauthorized access, loss, disclosure, alteration or destruction.

Below, we describe the types of personal data we collect, the way of usage and protection of your data, and how you can get in touch with us. For the purposes of providing our services, we collect, manage, process and store the following user data:

When ordering:

• Name and surname
• Shipping addresses
• Company or name of the legal entity (if the user is a legal entity)
• The tax ID of the legal entity (if the user is a legal entity)
• E-mail address (username)
• Password in encrypted form (if the customer is simultaneously registered in the online store)
• Contact telephone number
• Country of residence
• Anonymized IP address;
• Other data that the user voluntarily enters into forms in the online store (comment).

 Contact form:

• Name and surname
• Telephone (optional)
• E-mail address
• Message
• Anonymized IP address

Online shop registration:

• Name and surname
• E-mail address
• Password in encrypted form
• Time and date of registration
• Anonymized IP address

E-newsletter subscription:

• Name
• E-mail address
• Anonymized IP address.

We also collect:

• Other data voluntarily entered by the user into surveys.
• Other data that the user voluntarily adds later to his/her profile.
• Communication with individual customers.

We are not responsible for the accuracy, completeness, and timeliness of the information provided by users.

4. WHY WE COLLECT DATA

Electronic news

By subscribing to the newsletter, you provide us with your name, e-mail address and an anonymized IP address. By subscribing to our newsletter, we will use your e-mail address to inform you of news, promotions, discounts and our events.

By subscribing to our newsletter, you authorize the output, storage and processing of data in a marketing automation tool that enables us to send newsletters. The output, storage and processing of data in a marketing automation tool that helps us continuously monitor your activities on www.grosbasket.com allow us to aggregate and anonymize analyzes of the use of the www.grosbasket.com website and the content on this site. All personal data is used solely for the purpose of providing our services, anonymized analysis and optimization of our business and are not accessible to the public, unless the user expressly authorizes us with a special consent for such purposes.

In addition to subscribing to the newsletter, a visitor to the site may also agree to receive personalized notices and offers, which is valid until cancelled and it includes: using direct marketing data, retargeting on digital advertising platforms (Facebook, AdWords…), with a view to:

• present the entire Grosbasket offer;
• output and processing of data in digital advertising tools (use of e-mail to produce anonymized user segments (in this case, e-mail cannot be attributed to a specific individual);
• and process data by pseudonymisation (so that it cannot be attributed to a specific individual).

This consent is optional and requires explicit user consent.

All commercial messages you will receive via e-mail shall contain the following contents:

• they will be clearly and unambiguously marked as commercial;
• the sender will be clearly visible;
• discounts, promotions and other marketing techniques will be marked as such and the conditions for participation will be clearly defined;
• the way of unsubscribing from receiving advertising messages will be clearly presented;
• the desire of the user not to receive advertisements will be explicitly respected by the provider.

Contact form

By submitting a comment via a web contact, you provide us with your name, surname, e-mail address, message, and optionally a telephone number. We will use this data to answer your question as quickly and as qualitatively as possible.

Online shop registration

By registering, you submit your name, surname, e-mail address, password in encrypted form and anonymized IP address. Registered users receive a link when ordering products to their e-mail address through which the status of the ordered products can be monitored.

Online shopping

By purchasing, you provide us with your name, surname, address, postal code, city, country, e-mail address, telephone number, or business name and business tax number. We need this information for delivery, invoicing, and for order fulfillment purposes. We will send you an order confirmation to the e-mail address you will provide us with your purchase. Data in anonymised summary form can be used for statistical analysis purposes.

6. YOUR RIGHTS ON THE BASIS OF YOUR GIVEN CONSENTS

The data subject may at any time require the data controller to suspend, permanently or temporarily, the use of his/her personal data for the aforementioned purposes. He/she may at any time make such a request to [email protected], specifying which consent he/she wants to withdraw.

He/she also has the following rights:

• the right to have access to his/her personal data collected in connection with it, whereby the controller may use all reasonable means to verify the identity of the individual, especially in the case of online services and online identifiers

• the right to correct inaccurate data collected in connection with it, whereby the controller may use all reasonable means to verify the identity of the individual, especially in the case of online services and online identifiers,

• the right to “forget”, that is, to delete all the data, provided that the conditions laid down in Article 17 of the General Regulation on the Protection of Personal Data are met,

• the right to cease using personal data for direct marketing purposes, including profiling,

• the right to make autonomous decisions about the use of personal data based on automated processing,

• the right to file a complaint against the data controller with the supervisory authority if he/she considers that the processing of his/her personal data violates the General Regulation on the Protection of Personal Data. If you want to change your personal data or if you want us to stop using it permanently or temporarily for the purposes for which it was provided or collected, send us an email. You also have the option to delete all the data in your user account.

7. DATA OWNERSHIP

We are the sole owner of the data collected on this site. We undertake not to forward it to third parties except for the purpose of delivering the products. The delivery service will only be entrusted with the necessary information for the delivery of products purchased online.

8. LIABILITY OF INDIVIDUALS

The user is also responsible for the protection of personal data by ensuring the security of his/her username and password and adequate software (antivirus) protection of his/her computer.

9. EXCLUSIVE DATA DISCLOSURE

The data we collect and process will only be disclosed if such obligation is provided by law, or in good faith that such action is necessary for proceedings before the courts or other state authorities and for the protection and exercise of our legitimate interests.

10. COMPLAINTS AND DISPUTES

We comply with applicable consumer protection laws. We have an effective complaint handling system in place and we have a person in the company who can be contacted by phone or e-mail in the event of problems. The complaint shall be submitted via e-mail address [email protected].

The procedure for handling a complaint is confidential. We are aware that an essential feature of a consumer dispute, at least as far as litigation is concerned, is its disproportion between the economic value of the claim and the costs involved in resolving the dispute itself. This is also a major obstacle to the consumer from bringing a dispute to court. Therefore, we do our best to resolve any disputes by mutual agreement. If you want to change your personal data or if you want us to stop using it permanently or temporarily for the purposes for which it was provided or collected, send us an email. You also have the option to delete all the data in your user account.

If you believe that there has been a breach of the provisions on the protection of your personal data, please let us know at our e-mail address [email protected]. We will review the matter, take appropriate action and respond to you within a reasonable time. If you have any questions, concerns or comments about this privacy policy, please feel free to email us at [email protected].

11. MODIFICATION OF THE PRIVACY POLICY

We reserve the right to change this document (e.g. change of legislation), so it is a good idea to visit this section of our online store every now and then.

We also collect cookies on our website. More information can be found here.

Last updated on: February 17th, 2020

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