Return of the products

Occasionally in online shopping, it might occur that a product does not suit your needs or meet your expectations. You can always return an ordered product, no questions asked, in 14 days from delivery. The purchase price for the returned product will be credited to the payment method you used to make the purchase (credit card, TRR transfer, PayPal, etc.); the postage costs are non-refundable.

 1. Let us know
After your parcel has been delivered and if you are unhappy with your order, regardless of the reason, and wish to make a return, please contact us in 7 days from delivery. You can contact us via phone at +386 (0) 59 344 580 or e-mail at [email protected].

 2. Fill in the form and prepare your parcel
Fill in all the fields of the Return form and safely package your parcel. Return the product in original packaging and with original labels, undamaged, unused and attach the original invoice. Additionally, the package should be inserted into additional protective wrapping to protect the original product packaging (e.g. cardboard box). Send the package to Grosbasket d.o.o., Gosjakova 2, SI-8000 Novo Mesto, Slovenia

In case of returns, shipping costs are charged to the buyer.

 3. Reimbursement
When the package has been delivered to Grosbasket registered offices, the product is examined for possible damages and defects. Reimbursement of your playment can take up to 30 days. .

You can find a product return form HERE.